HP leads a service 2 strategy drive service mode to change

Print the leader of service industry as the whole world, chinese HP (HP) the service that the company devotes oneself to to increase sale segment from beginning to end and level of management. A few days ago, HP (HP) roll out platform of brand-new and online service in the light of product line of high-end laser printer -- HP major prints business to support a center, aim the service ability that farther aggrandizement is aimed at company level user and channel partner.

Chinese HP (HP) the company is printed reach the product manager Liu Ying that resembles systematic group to express, the HP major that rolls out this prints business to support a center, the characteristic depends on a function good and conformity of comprehensive, height, interactive. Take the lead in going up at present of the line is the solution of the prospectus that print that stimulates a sale in the light of high-end colour, the printing specimen page that can offer convenience, major for the user is made reach transmissive service. Still will go up in succession henceforth line the service project of a series of different functions, include channel to groom system, sell outstanding achievement management to inquire a system to wait, at the same time this majority function that serves platform has interactive operation sex, let an user can get more professional, more the service that human nature changes, saying it is an online service introduce 2 periods, again apt did not pass.

Wide enclothe strong interactive lead a service 2

It is reported, the HP major after construction finishs prints business to support a center to will include 3 old systems: Offer include to print prospectus to ask for, technology of plan of long-range calibration, application backs ICC curve the system of supportive rise in value that waits for a service; Circumstance of outstanding achievement of sale of record channel business offers HP (HP) the sale outstanding achievement that sale administrator inquires and manages runs a system. Pass the conformity of 3 systems, it is salesperson of associate of terminal user, channel, manufacturer to provide all-around support and help at the same time.

Terminal user level, this support center basically serves at be being given priority to with user of high-end printer product, the company level user that involves business printer and network printer application at the same time. Liu Ying expresses, the inquiry that the product rise in value that platform offers for the user serves to include material of product technology support, bad news and fittings not only is ordered wait for content, and still pay attention to a service very much at industry user. HP (HP) the demand that high-end business takes development industry user seriously very much all the time with laser product. Enterprise user adopts platform namely with HP (HP) technical personnel interacts directly, seek those who have industry characteristic to print a solution. Still be opposite on platform at the same time already some provides representative industry to print solution and case to undertake revealing relatively, offer user reference.
Previous12 Next